Privacy Policy

1. General provisions

In order to improve the quality of service and the security of our users' data storage, we inform you about what data we collect and how we use it on our website papanature.com.ua (hereinafter referred to as the website). We respect the confidential information of any person visiting our website, therefore, based on the requirements of the current legislation of Ukraine and the regulations of the European Parliament and the Council, we have prepared this Privacy Policy (hereinafter referred to as the Policy).

This Policy does not apply to sites accessed through hyperlinks posted on our site.

We inform you that we use cookies. With each visit to our site, we may collect information related to the devices you use and the networks you connect to when using our services. This may include information such as: IP address, login information, browser type and version, type and type of browser plug-ins, operating system and platform, information about your visits, including the URLs you navigate to, through, or from our site, products you viewed or searched for, loading errors, length of visit to certain pages, etc. We collect this information using various technologies, including cookies. Cookies are small blocks of data that are placed for temporary storage on your computer's hard drive or mobile device in order for you to use our site more effectively. If you consent, this allows us to use cookies each time you use our site.

2. List of personal data

List of personal data of users that may be collected, stored and used when working with the site:

- your last name, first name and patronymic, identification number, address, telephone number, email address or other contact details;
- information about your computer, including IP address, geographic location, browser type and version, and operating system;
- information about your visits and use of the site, including duration of visit, page views and site navigation paths, etc.;
- information you enter when using the services on our website;
- information about payment transactions, bank accounts, etc.;
- information contained in any messages you send to us by email or through our website, including its communication content and metadata;
- any other personal information that you send to us and enter during registration on our website.

3. Purposes of processing personal data

The personal data you provide through the site will be used for the following purposes:

- administration of our website and business;
- personalizing our site for you by allowing you to use our services on our site;
- submission of applications, invoices and reminders for payment collection;
- sending you messages;
- sending e-mail messages that you specifically requested;
- providing third parties with statistical information about our users (but these third parties will not be able to identify any individual user from this information);
- to consider requests and complaints made by you or about you regarding our website;
- ensuring the security of our site and preventing fraud;
- checking compliance with the terms governing the use of our site (including monitoring personal messages sent through our private messaging service on the site);
- as well as other uses.

We also use your personal data for marketing purposes in accordance with the law. When we use your personal data for direct marketing (commercial mailings and marketing communications about new products, services and offers that we think you will find interesting), we include a link where you can unsubscribe from such communications in the future.

4. Access to your personal data

We may disclose your personal information in exceptional cases only for the purposes set out in this Policy to any of our employees, officers, insurers, professional consultants, agents, suppliers, as well as a gas distribution and (or) gas supply company, etc.

We inform you that the information you have provided is included in the personal data bases owned by the gas distribution and/or gas supply company for the purpose of processing them, for record keeping within the limits provided by law. To fulfill the above purpose, your data may be provided to third parties directly involved in the processing of these data.

- your explicit consent to such transfer;
- the need to conclude or perform a transaction between us and a third party in your favor;
- the need for the formation and implementation of legal procedures (claims, lawsuits, lawsuits, etc.);
- if there are important reasons of public interest;
- upon reasonable requests from state bodies that have the right to request and receive such data and information.

Except as provided in this Policy, we undertake not to provide your personal information to third parties.

5. Personal data retention period

Your consent to the processing of personal data is valid for an indefinite period. The period of storage of your personal data is not limited. Your personal data is processed for no longer than is necessary in accordance with their legitimate purpose and the purposes defined in this Policy.

6. Your rights

When providing us with your personal data for processing, you have the following rights:

- you can request access to your personal data;
- you can request the correction of any incorrect personal data about you;
- you have the right to request the deletion of your personal data;
- you have the right to restriction and objection to the processing of your personal data, as well as the right to data portability;
- you have the right to withdraw your consent to the processing of personal data at any time.

To exercise these rights, you must contact us with a written application sent to the following email address: info@papanature.com.ua

However, please note that some features of the site that require your personal data may be disabled from the moment they are deleted.

This site is not intended or designed for children under the age of 14. The processing of personal data of minors aged 14 to 18 is carried out exclusively with the consent of their parents (adoptive parents) or guardians.

If you have a complaint regarding any processing of your personal data, you can contact us, the Commissioner for Human Rights of the Verkhovna Rada of Ukraine, or the court.

7. Data security

We inform you that all necessary measures have been taken to protect your personal data from unauthorized access, alteration, disclosure or destruction using appropriate technical and organizational tools.

We use HTTPS data encryption technology from your browser to the papanature.com.ua website.

Unfortunately, it must be acknowledged that the transmission of information over the Internet is not always completely secure. Therefore, once we receive your information, we will do everything possible to protect your personal data.

You are responsible for keeping the password you use to access our site confidential. We will not ask you for your password (except when you log in to our site).

8. Changes to the terms of the Policy

The terms of the Policy may change on the site. In such a case, it is necessary to periodically review the site. All changes come into force from the moment of their publication. By continuing to use the site, you confirm your agreement to the new terms of the Policy in the version valid at the time of using the site.

9. Contact information

If you have any questions about our Policy, you can contact us at the following email address: info@papanature.com.ua

10. User consent

By using our website, you confirm that you are familiar with the terms of this Policy and the rights granted to personal data subjects in accordance with Article 8 of the Law of Ukraine "On Personal Data Protection" and agree to the stated terms by checking the box "I agree".