Delivery and payment
Delivery of orders is carried out throughout Ukraine by third-party carriers.
Delivery methods
The buyer can choose delivery by the Nova Poshta service or the postal operator Ukrposhta.
Address delivery
Address delivery is carried out by the Nova Poshta courier service to the address specified by the buyer.
Estimated delivery time is 1–3 business days (depending on location).
The cost of delivery is determined according to the carrier's rates.
Delivery to a Nova Poshta branch or post office
Delivery is made to the selected branch or post office of Nova Poshta.
Estimated delivery time is 1–3 business days.
The cost of delivery is determined according to the carrier's tariffs and depends on the quantity and volumetric weight of the shipment.
When ordering for an amount exceeding 1800 UAH, the costs of delivery to a branch or post office are compensated by the PapaNature online store.
Delivery to Ukrposhta branches
Delivery is made to the selected Ukrposhta branch.
Estimated delivery time is 1–10 business days.
The cost of delivery is determined in accordance with Ukrposhta tariffs and depends on the quantity and volumetric weight of the shipment.
When ordering for an amount exceeding UAH 1,800, delivery costs to the Ukrposhta branch are compensated by the PapaNature online store.
Orders are sent by the postal operator "Ukrposhta" upon full payment of the order.
Pickup
Self-pickup is possible by prior arrangement from the office in Kyiv.
Address: Kyiv, Anna Akhmatova St., 13-d, office 5.
Order processing
Orders are processed on business days according to the following schedule:
Monday–Friday - from 10:00 to 19:00,
Saturday - from 11:00 to 16:00.
After processing, the order is transferred to the delivery service.
Information about delivery methods, terms, and costs when placing an order corresponds to the data specified on this page.
Payment
Payment for the order can be made in the following ways:
Payment upon receipt
Cash on delivery is available:
• for orders delivered by Nova Poshta service to a branch, post office or courier;
• for pick-up from the office by prior arrangement.
The cash on delivery service for Nova Poshta shipments is provided by the financial company NovaPay in accordance with its rules and terms of service.
Online card payment
Payment by Visa or Mastercard is made when placing an order on the website through the payment integrator LiqPay.
After successful payment, the order is sent for processing.
Cashless payment by details
Cashless payment using IBAN details is also available.
Payment details are provided after placing the order.
The payment method information listed on this page corresponds to the payment methods available at the time of ordering.
