Returns & Exchanges Policy (International Orders)

We want every customer to feel confident and supported when ordering from PapaNature. Below you will find clear guidelines for returns and exchanges for international shipments.

1. Product Category

All PapaNature products are classified as food supplements. For reasons of safety, hygiene and international regulations, opened or used products cannot be returned or exchanged.

2. Eligibility for Return

A return or exchange is possible only if:

the product arrived damaged,

the product arrived in the wrong quantity or the wrong item was shipped,

the packaging was compromised during transportation.

To qualify, items must remain unopened, unused, and in their original sealed packaging.

3. Timeframe

You must notify us within 7 days of receiving the parcel.

Please provide photos of the parcel, packaging, and the product label so we can open a carrier claim and process your request quickly.

4. International Shipping Specifics

Return shipping costs for international orders are not covered by PapaNature unless the issue was caused by our error.

Customs duties, taxes or import restrictions in your country are outside our control.

If a parcel is returned due to customs refusal, unpaid import fees or the recipient’s unavailability, a refund can be issued minus all shipping costs (both ways) and any carrier/customs handling fees.

Some countries restrict the import of food supplements. Please check local regulations before placing an order.

5. Lost or Damaged Parcels

If the parcel is lost or arrives damaged:

we will submit a claim to the shipping carrier,

after confirmation from the carrier, we will offer a replacement or refund.

Please keep all packaging materials until the case is resolved.

6. Refund Method

Approved refunds are issued to the original payment method.

Processing time may depend on your bank or payment provider.

7. Contact Us

If you have any questions regarding international delivery, customs rules or return eligibility, please contact us at:

info@papanature.com.ua or via messenger on our website.